The ability to successfully change behaviours in others, without necessarily having authority over them, is an essential skill within healthcare communications. Encouraging others to appreciate your thoughts, ideas and opinions and to take suggested action supports professional dialogue.
You influence, consciously or unconsciously everyone with whom you interact. Understanding the specific needs of your colleagues, clients, healthcare professionals, indeed any stakeholder together with understanding how to best communicate with that person or team is the key to your success.
Success may involve a degree of negotiation to achieve a win-win outcome and communication should engage or respect all of the levels of the human iceberg which underpin behaviour and therefore performance.
This interactive workshop, which incorporates some very powerful principles from Neuro-Linguistic Programming (NLP) and negotiation, will help you to influence others more effectively, through focusing as much, if not more, on their needs than your own. The workshop will introduce you to a compelling six step process which helps you to achieve your desired outcome, whilst enabling the other person to benefit too.
After attending this one-day CPD-accredited workshop you will:
- Be able to define and describe the processes of persuasion and negotiation
- Know the strengths and weaknesses of your own influencing / negotiation style and appreciate how to amend your style if and when necessary
- Plan effectively prior to engaging in communication
- Recognise the different behavioural styles and needs of others and utilise this insight to achieve a mutually-beneficial outcome
- Gain personal and professional respect through modelling effective communication
- Adapt your behaviour as appropriate according to the requirements of the communication medium and cultural expectations
The workshop comprises plenary sessions, group work, discussion and practice and is aimed at mid-level to senior communication practitioners, although the content will not preclude those with less experience.