Building trust through empathic listening skills

General information

Listening is an important part of great communication skills, but one that’s often overlooked. A lot of the time, we’re so focused on what we want to say and staying on message, we forget the fundamentals of conversation.
For truly effective communication, business people must hone their listening skills. They need to make sure they fully understand the whole message - not just the content, but the motivation behind what’s being said, the circumstances around the situation, even what things that are being left out of the conversation.
This half day course will teach you how to build trust through suspending your own agenda and understanding the needs of other people. You will learn to use effective questioning to gain important insights, find common ground, and shape future strategy.
This course is aimed at:
  • Anyone who has to engage and influence others
  • Team leaders
  • Those that have to engage externally on behalf of their company or lead negotiations.
Learning objectives
Through a process of formal presentations, discussion and practical exercises, this half day course will help you understand;
  • The importance of listening and its role in building trust
  • How to gain an insight into your audience’s needs
  • The five levels of listening
  • When to use active or empathic listening
  • What the benefits of empathic listening are
  • How to ask the right questions to clarify thinking
  • The dos and don’ts
  • Challenging audiences and what to do when listening is hard
£295.00 per person (ex. VAT)

£225.00 per person (ex. VAT)

£225.00 per person (ex. VAT)

£500.00 per person (ex. VAT)
Please note: if you are a member you need to log in before booking to receive your member discount
Building trust through empathic listening skills

12 Bloomsbury Square, WC1A 2LP

Thu 10 Oct 2019

9:15 AM - 1:00 PM

20 places remaining